Policies

 
 
 

  • The Country House is a licensed 3-star hotel accommodation

  • Guests of any ethnicity, religion, age, sexual orientation, and special needs are all welcome.

  • Extra guests beyond number listed per room Incur extra charges for bed and breakfast

  • No animals are permitted with guests. Our own dogs object.

  • Use of Country House sports facilities and vehicles is at your own risk

  • No drugs permitted that are illegal in Indonesia

  • Smoking is discouraged, forbidden inside buildings

  • Guests have priority access to tennis court and pool

  • For direct bookings, two days’ down payment is required at least 7 days before check-in date

  • Our cancellation policy, except when otherwise defined by an outside booking agent:

    • At least 7 days before check-in -- Full refund

    • At least 48 hours before check-in -- 50% refund

    • Less than 48 hours before check-in – No refund

  • If the advertized services are not available for reasons beyond our control (earthquake, fire, volcanic eruption, other unexpected damage, AC malfunction, etc.) we will do our best to provide discounted alternative services or a refund as appropriate.